Terms of service
Terms and Conditions
Welcome to Essenqo! These Terms and Conditions outline the rules and regulations for using our website and purchasing our skincare products. By accessing or using this website, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.
1. General Information
Essenqo, owned by Tsang Skin and Health Care LLP, provides skincare products through this website. By placing an order, you agree that:
- You are at least 18 years old or have permission from a legal guardian.
- You have read, understood, and accepted these Terms and Conditions.
2. No Return or Refund Policy
Due to the nature of our skincare products and for hygiene and safety reasons, we do not accept returns or provide refunds under any circumstances.
Please ensure you carefully review product descriptions, ingredients, and any relevant information before making a purchase. If you have questions or concerns about a product, contact our customer service team prior to completing your order.
3. Order Processing and Payment
- All orders must be paid in full at the time of purchase.
- Prices are listed in rupees and include applicable taxes unless stated otherwise.
- Essenqo reserves the right to change product prices without notice.
4. Shipping Policy
- We aim to dispatch orders within 7 business days.
- Delivery times may vary depending on your location and the shipping method chosen at checkout.
- Once your order has been shipped, you will receive a tracking number, if applicable.
Essenqo is not responsible for delays caused by carriers, customs clearance, or other external factors.
5. Product Disclaimer
Essenqo products are for external use only. While we take great care to ensure our products are safe and effective:
- Always conduct a patch test before using a new product.
- Discontinue use if irritation occurs.
- Consult a healthcare professional for skin-related concerns or allergies.
Essenqo is not liable for any adverse effects or outcomes resulting from the use of our products.
6. Limitation of Liability
Essenqo shall not be held liable for:
- Any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
- Loss or damage due to unauthorized access to your account or personal information.
7. Intellectual Property
All content on the Essenqo website, including text, images, logos, and trademarks, is the property of Essenqo and is protected by intellectual property laws. Unauthorized use or reproduction is prohibited.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Mumbai.
9. Changes to Terms and Conditions
Essenqo reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website indicates your acceptance of the updated terms.
10. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: essenqocare@outlook.com
Thank you for choosing Essenqo. We are committed to providing high-quality skincare products and exceptional service.